{"id":11425,"date":"2026-08-14T19:32:58","date_gmt":"2026-08-14T17:32:58","guid":{"rendered":"https:\/\/fundacionrecover.org\/?page_id=11425"},"modified":"2026-08-14T19:57:41","modified_gmt":"2026-08-14T17:57:41","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/fundacionrecover.org\/en\/politica-de-devoluciones\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At <strong>Recover Foundation, Hospitals for Africa <\/strong>We want you to be satisfied with your purchase. Every order you place helps support our mission, enabling hundreds of people to access quality healthcare, which is why we work to offer quality products and a personal service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If, for any reason, you need to return an item, we provide a simple and transparent process.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Right of withdrawal<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you have made a purchase in our online store, you can exercise your right of withdrawal within a period of <strong>14 calendar days<\/strong> from receipt of the order, without the need to justify the reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise this right, you can write to us at <strong><a href=\"mailto:pedidos@fundacionrecover.org\">pedidos@fundacionrecover.org<\/a> <\/strong>communicating to us unequivocally your decision to withdraw from the purchase. To facilitate the management of the return, we recommend indicating:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First name and surname.<\/li>\n\n\n\n<li>Order number.<\/li>\n\n\n\n<li>Product or products you wish to return.<\/li>\n\n\n\n<li>Reason for return (optional).<\/li>\n\n\n\n<li>Collection or delivery address, if necessary to process the return.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may also use the model cancellation form available in our Terms and Conditions, although its use is not mandatory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received your request, we will provide you with the necessary instructions to make the return.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>2. Return conditions<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Products must be returned in the same condition in which they were received and, in particular,:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Without having been used.<\/li>\n\n\n\n<li>In perfect condition.<\/li>\n\n\n\n<li>With its original packaging, whenever possible.<\/li>\n\n\n\n<li>With all tags and accessories included.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The buyer shall be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In such a case, Fundaci\u00f3n Recover may reduce the amount of the refund by the corresponding amount of said diminished value.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Returns costs<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you change your mind<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs will be borne by the buyer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If the product has a defect or we have made a mistake<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item arrives defective, damaged during transit or does not correspond to the order placed, <strong>Recover Foundation, Hospitals for Africa <\/strong>it shall bear all costs arising from the return and, as appropriate, shall offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the product substitution;<\/li>\n\n\n\n<li>the repair, where possible;<\/li>\n\n\n\n<li>or a full refund of the amount paid.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>4. Refund<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of withdrawal, Fundaci\u00f3n Recover will refund the payments received corresponding to the returned products, including, where legally applicable, the costs of standard delivery. If the Customer voluntarily chose a delivery method more expensive than the standard one offered, the additional cost of such method shall not be compulsory to refund. If the order was collected and no shipping costs were paid, there will be no delivery costs to refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund will be made without undue delay and, in any event, within <strong>14 calendar days<\/strong> following the date on which Fundaci\u00f3n Recover is informed of the decision to withdraw. However, Fundaci\u00f3n Recover may withhold the refund until it has received the goods or until the purchaser has provided sufficient proof of their return, whichever occurs first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise and provided this does not generate costs for the buyer.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>5. Products that cannot be returned<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal shall not apply in the cases legally provided for and, in particular, when they apply to products marketed by Fundaci\u00f3n Recover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customised or made-to-order products.<\/li>\n\n\n\n<li>Sealed goods that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery.<\/li>\n\n\n\n<li>Perishable goods.<\/li>\n\n\n\n<li>Gift cards or digital products<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where any exception to the right of withdrawal applies, this will be clearly informed of prior to purchase.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>6. Delivery or collection issues<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or you notice any issues upon receipt or, in the case of collection, you observe any problem with the product, we recommend that you inform us as soon as possible and, preferably, within <strong>48 hours following delivery or collection<\/strong>, attaching photographs of the condition of the package and the product. This will allow us to handle the issue more quickly.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>7. Our commitment<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Every purchase made in our store helps to drive the projects of <strong>Recover Foundation, Hospitals for Africa. <\/strong>Por ello, te animamos a contactar con nuestro equipo antes de iniciar una devoluci\u00f3n si tienes cualquier duda o incidencia. En muchas ocasiones podremos ofrecer una soluci\u00f3n r\u00e1pida y satisfactoria, reduciendo adem\u00e1s el impacto ambiental asociado al transporte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro objetivo es que tu experiencia sea positiva, manteniendo siempre el equilibrio entre un servicio de calidad, el cumplimiento de la normativa y el compromiso con nuestra misi\u00f3n.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>8. Protecci\u00f3n de datos personales<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Para gestionar devoluciones, desistimientos e incidencias, Fundaci\u00f3n Recover tratar\u00e1 los datos que nos facilites o que consten en el pedido, como tu nombre y apellidos, datos de contacto, n\u00famero de pedido, producto afectado, condici\u00f3n de compra como invitado, modalidad de entrega (env\u00edo o recogida), pa\u00eds o regi\u00f3n de entrega (actualmente Espa\u00f1a), provincia indicada en el formulario (actualmente Madrid), direcci\u00f3n de entrega o recogida cuando sea necesaria, datos de pago estrictamente necesarios para comprobar la operaci\u00f3n o tramitar el reembolso y, si solicitas factura, los datos fiscales que nos remitas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si el producto llega da\u00f1ado, no es correcto, presenta una falta de conformidad o es necesario comprobar su estado, podremos pedirte fotograf\u00edas del paquete o del producto, justificantes de env\u00edo, prueba de devoluci\u00f3n u otra documentaci\u00f3n razonable. Solo solicitaremos la informaci\u00f3n necesaria para valorar la situaci\u00f3n y ofrecerte una soluci\u00f3n, evitando pedir datos no necesarios o especialmente sensibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Usaremos estos datos para atender tu solicitud, confirmar el pedido y el pago, organizar la devoluci\u00f3n, recogida o env\u00edo cuando proceda, comprobar el estado del producto, tramitar el reembolso, reparaci\u00f3n o sustituci\u00f3n, emitir factura si la has solicitado, comunicarnos contigo, prevenir errores o fraudes y cumplir nuestras obligaciones legales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conservaremos los datos durante el tiempo necesario para gestionar tu solicitud y, posteriormente, durante los plazos exigidos por la normativa fiscal, contable, de consumo y de defensa de derechos. Para informaci\u00f3n detallada sobre el responsable, finalidades, bases jur\u00eddicas, destinatarios, transferencias internacionales, plazos de conservaci\u00f3n y derechos, consulta la \u00faltima Pol\u00edtica de Privacidad publicada en el sitio web de Fundaci\u00f3n Recover.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>9. Contacto<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier consulta relacionada con devoluciones o incidencias, puedes escribirnos a:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a href=\"mailto:pedidos@fundacionrecover.org\"><strong>pedidos@fundacionrecover.org<\/strong><\/a><strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tel\u00e9fono:<\/strong> <a>648890187<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estaremos encantados de ayudarte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a id=\"_msocom_1\"><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>En Fundaci\u00f3n Recover, Hospitales para \u00c1frica queremos que est\u00e9s satisfecho con tu compra. Cada pedido que realizas contribuye a apoyar nuestra misi\u00f3n, permitiendo a cientos de personas acceder a una sanidad de calidad, por lo que trabajamos para ofrecer productos de calidad y un servicio cercano. Si, por cualquier motivo, necesitas devolver un art\u00edculo, ponemos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-11425","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluciones - Fundaci\u00f3n Recover Hospitales para \u00c1frica<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones - Fundaci\u00f3n Recover Hospitales para \u00c1frica\" \/>\n<meta property=\"og:description\" content=\"En Fundaci\u00f3n Recover, Hospitales para \u00c1frica queremos que est\u00e9s satisfecho con tu compra. Cada pedido que realizas contribuye a apoyar nuestra misi\u00f3n, permitiendo a cientos de personas acceder a una sanidad de calidad, por lo que trabajamos para ofrecer productos de calidad y un servicio cercano. Si, por cualquier motivo, necesitas devolver un art\u00edculo, ponemos [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fundacionrecover.org\/en\/returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Fundaci\u00f3n Recover Hospitales para \u00c1frica\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fundacionrecover\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-14T17:57:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fundacionrecover.org\/wp-content\/uploads\/2024\/05\/Logotipo_FundacionRecover_FondoVerde_ESP.png\" \/>\n\t<meta property=\"og:image:width\" content=\"334\" \/>\n\t<meta property=\"og:image:height\" content=\"272\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/politica-de-devoluciones\\\/\",\"url\":\"https:\\\/\\\/fundacionrecover.org\\\/politica-de-devoluciones\\\/\",\"name\":\"Pol\u00edtica de devoluciones - Fundaci\u00f3n Recover Hospitales para \u00c1frica\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#website\"},\"datePublished\":\"2026-08-14T17:32:58+00:00\",\"dateModified\":\"2026-08-14T17:57:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/politica-de-devoluciones\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fundacionrecover.org\\\/politica-de-devoluciones\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/politica-de-devoluciones\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/fundacionrecover.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#website\",\"url\":\"https:\\\/\\\/fundacionrecover.org\\\/\",\"name\":\"Fundaci\u00f3n Recover Hospitales para \u00c1frica\",\"description\":\"Fundaci\u00f3n Recover\",\"publisher\":{\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/fundacionrecover.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#organization\",\"name\":\"Fundaci\u00f3n Recover, Hospitales para \u00c1frica\",\"alternateName\":\"Fundaci\u00f3n Recover\",\"url\":\"https:\\\/\\\/fundacionrecover.org\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/fundacionrecover.org\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/FundacionRecoverHospitalesParaAfrica_logo_blanco_cut.png\",\"contentUrl\":\"https:\\\/\\\/fundacionrecover.org\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/FundacionRecoverHospitalesParaAfrica_logo_blanco_cut.png\",\"width\":335,\"height\":183,\"caption\":\"Fundaci\u00f3n Recover, Hospitales para \u00c1frica\"},\"image\":{\"@id\":\"https:\\\/\\\/fundacionrecover.org\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/fundacionrecover\\\/\",\"https:\\\/\\\/www.instagram.com\\\/fundacionrecover\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/fundaci\u00f3n-recover-hospitales-para-\u00e1frica\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@fundacionrecover\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns Policy - Fundaci\u00f3n Recover Hospitales para \u00c1frica","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_GB","og_type":"article","og_title":"Pol\u00edtica de devoluciones - Fundaci\u00f3n Recover Hospitales para \u00c1frica","og_description":"En Fundaci\u00f3n Recover, Hospitales para \u00c1frica queremos que est\u00e9s satisfecho con tu compra. Cada pedido que realizas contribuye a apoyar nuestra misi\u00f3n, permitiendo a cientos de personas acceder a una sanidad de calidad, por lo que trabajamos para ofrecer productos de calidad y un servicio cercano. Si, por cualquier motivo, necesitas devolver un art\u00edculo, ponemos [&hellip;]","og_url":"https:\/\/fundacionrecover.org\/en\/returns-policy\/","og_site_name":"Fundaci\u00f3n Recover Hospitales para \u00c1frica","article_publisher":"https:\/\/www.facebook.com\/fundacionrecover\/","article_modified_time":"2026-08-14T17:57:41+00:00","og_image":[{"width":334,"height":272,"url":"https:\/\/fundacionrecover.org\/wp-content\/uploads\/2024\/05\/Logotipo_FundacionRecover_FondoVerde_ESP.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/fundacionrecover.org\/politica-de-devoluciones\/","url":"https:\/\/fundacionrecover.org\/politica-de-devoluciones\/","name":"Returns Policy - Fundaci\u00f3n Recover Hospitales para \u00c1frica","isPartOf":{"@id":"https:\/\/fundacionrecover.org\/#website"},"datePublished":"2026-08-14T17:32:58+00:00","dateModified":"2026-08-14T17:57:41+00:00","breadcrumb":{"@id":"https:\/\/fundacionrecover.org\/politica-de-devoluciones\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fundacionrecover.org\/politica-de-devoluciones\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fundacionrecover.org\/politica-de-devoluciones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fundacionrecover.org\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de devoluciones"}]},{"@type":"WebSite","@id":"https:\/\/fundacionrecover.org\/#website","url":"https:\/\/fundacionrecover.org\/","name":"Recover Foundation, Hospitals for Africa","description":"Recover Foundation","publisher":{"@id":"https:\/\/fundacionrecover.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fundacionrecover.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/fundacionrecover.org\/#organization","name":"Recover Foundation, Hospitals for Africa","alternateName":"Fundaci\u00f3n Recover","url":"https:\/\/fundacionrecover.org\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/fundacionrecover.org\/#\/schema\/logo\/image\/","url":"https:\/\/fundacionrecover.org\/wp-content\/uploads\/2024\/03\/FundacionRecoverHospitalesParaAfrica_logo_blanco_cut.png","contentUrl":"https:\/\/fundacionrecover.org\/wp-content\/uploads\/2024\/03\/FundacionRecoverHospitalesParaAfrica_logo_blanco_cut.png","width":335,"height":183,"caption":"Fundaci\u00f3n Recover, Hospitales para \u00c1frica"},"image":{"@id":"https:\/\/fundacionrecover.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/fundacionrecover\/","https:\/\/www.instagram.com\/fundacionrecover\/","https:\/\/www.linkedin.com\/company\/fundaci\u00f3n-recover-hospitales-para-\u00e1frica\/","https:\/\/www.tiktok.com\/@fundacionrecover"]}]}},"campaignId":"","_links":{"self":[{"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/pages\/11425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/comments?post=11425"}],"version-history":[{"count":3,"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/pages\/11425\/revisions"}],"predecessor-version":[{"id":11585,"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/pages\/11425\/revisions\/11585"}],"wp:attachment":[{"href":"https:\/\/fundacionrecover.org\/en\/wp-json\/wp\/v2\/media?parent=11425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}