{"id":9400,"date":"2025-04-08T22:25:40","date_gmt":"2025-04-08T20:25:40","guid":{"rendered":"https:\/\/fundacionrecover.org\/?p=9400"},"modified":"2025-04-08T22:27:15","modified_gmt":"2025-04-08T20:27:15","slug":"nous-ouvrons-une-procedure-de-selection-pour-une-agence-de-voyage","status":"publish","type":"post","link":"https:\/\/fundacionrecover.org\/fr\/abrimos-proceso-de-seleccion-de-agencia-de-viajes\/","title":{"rendered":"Nous ouvrons une proc\u00e9dure de s\u00e9lection pour une agence de voyage"},"content":{"rendered":"

S\u00e9lection d'une agence de voyages
La Fondation Recover, H\u00f2pitaux pour l\u2019Afrique<\/h2>\n\n\n\n

OBJECTIF<\/mark><\/strong><\/h3>\n\n\n\n

Que l\u2019agence g\u00e8re efficacement l\u2019achat de billets d\u2019avion, de billets de train et\/ou d\u2019h\u00e9bergement pour les travailleurs et les volontaires de Fundaci\u00f3n Recover.<\/p>\n\n\n\n

DESCRIPTION<\/mark><\/strong><\/h3>\n\n\n\n

Fundaci\u00f3n Recover, Hospitals for Africa a contract\u00e9 en 2024 un volume annuel de 44 billets d'avion, pour un co\u00fbt estim\u00e9 \u00e0 51 000 \u20ac. Le contrat comprend principalement des billets d'avion internationaux. Le nombre d\u00e9pend des opportunit\u00e9s qui se pr\u00e9senteront.<\/p>\n\n\n\n

Les destinations les plus fr\u00e9quentes sont : le Cameroun, la C\u00f4te d\u2019Ivoire, le B\u00e9nin, le Burundi, la RD Congo, le Soudan du Sud et les camps sahraouis. Il existe \u00e9galement des billets vers l\u2019Espagne depuis des pays africains, car nous \u00e9vacuyons des patients pour leur op\u00e9rer ici.<\/p>\n\n\n\n

De m\u00eame, l\u2019\u00e9quipe effectue r\u00e9guli\u00e8rement des voyages en Espagne, que ce soit en train (\u00e0 Albacete ou \u00e0 Barcelone, par exemple) ou en avion (\u00e0 San Sebasti\u00e1n\u2026).<\/p>\n\n\n\n

SERVICES ESPER\u00c9S<\/mark><\/strong><\/h3>\n\n\n\n

L\u2019agence de voyages adjudicataire doit s\u2019engager \u00e0 proposer des prix r\u00e9duits au moment de l\u2019\u00e9mission de chaque billet et plus comp\u00e9titifs que les moteurs de recherche en ligne.<\/p>\n\n\n\n

De m\u00eame, il doit s\u2019assurer :<\/p>\n\n\n\n

    \n
  • Le plus petit nombre d'escales possible<\/li>\n\n\n\n
  • Que la compagnie soit aussi s\u00fbre que possible<\/li>\n\n\n\n
  • R\u00e9servation de si\u00e8ge (pour \u00e9viter les si\u00e8ges les plus mauvais de l'avion, notamment ceux des rang\u00e9es arri\u00e8re)<\/li>\n\n\n\n
  • Priorit\u00e9 pour que l'on puisse transporter des bagages \u00e0 main \u00e0 bord de l'avion sans facturer<\/li>\n\n\n\n
  • Appuyer sur le syst\u00e8me de r\u00e9servation en ligne chaque fois que cela est possible dans votre horaire commercial<\/li>\n\n\n\n
  • Modification ou annulation avant la date de d\u00e9part au plus bas co\u00fbt possible.<\/li>\n\n\n\n
  • Suivi du voyage et accompagnement en cas d\u2019incident \u00e9ventuel.<\/li>\n\n\n\n
  • D\u00e9saveu de paiement de 30 jours.<\/li>\n\n\n\n
  • Les avantages \u00e9conomiques offerts par les compagnies. Conseiller et inclure Fundaci\u00f3n Recover dans les programmes de points qui permettent \u00e0 la Fondation d\u2019\u00e9conomiser des co\u00fbts lors de l\u2019\u00e9mission de billets.<\/li>\n<\/ul>\n\n\n\n

    La valeur comp\u00e9titive est fondamentale et doit se refl\u00e9ter dans les prix propos\u00e9s.<\/p>\n\n\n\n

    Facturation et mode de paiement<\/mark><\/strong><\/h3>\n\n\n\n

    L'agence de voyages est responsable de l'\u00e9mission des factures correspondantes et de la mise en place du canal de communication avec Fundaci\u00f3n Recover. Aucune somme ne pourra \u00eatre d\u00e9bit\u00e9e sans que la Fondation n'en ait \u00e9t\u00e9 pr\u00e9alablement inform\u00e9e et valid\u00e9e.<\/p>\n\n\n\n

    Le paiement par carte, avec un cr\u00e9dit de 30 jours.<\/p>\n\n\n\n

    REQUISIT\u00c9S DE L'AGENCE DE VOYAGES<\/mark><\/strong><\/h3>\n\n\n\n
      \n
    • Poss\u00e9der une exp\u00e9rience d\u00e9montrable d\u2019au moins 5 ans dans les processus d\u2019achat de billets et d\u2019h\u00e9bergement, avec une attention particuli\u00e8re accord\u00e9e au continent africain.<\/li>\n\n\n\n
    • D\u00e9monstration de la connaissance des avantages que certaines entreprises apportent au secteur des ONG.<\/li>\n\n\n\n
    • Disposer d'une plateforme op\u00e9rationnelle :\n
        \n
      • dans l'horaire de travail de Fundaci\u00f3n Recover (9h-18h00)<\/li>\n\n\n\n
      • 24\/7 365 jours pour la gestion des incidents et\/ou des urgences dans les services d\u00e9j\u00e0 contract\u00e9s.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Cr\u00e9er un contact de r\u00e9f\u00e9rence pour le client.<\/li>\n\n\n\n
      • Demonstrer une exp\u00e9rience dans la communication et l'\u00e9change fluide d'informations avec le client, les compagnies a\u00e9riennes, les a\u00e9roports ou les terminaux de voyageurs, les h\u00f4tels et les entreprises de transport<\/li>\n\n\n\n
      • Conna\u00eetre les exigences n\u00e9cessaires pour pouvoir entrer dans chaque pays et\/ou les permis appropri\u00e9s, et conseiller le client.<\/li>\n\n\n\n
      • Fournir une assistance client dans les langues suivantes : espagnol, fran\u00e7ais et anglais.<\/li>\n<\/ul>\n\n\n\n

        PROPOSITION<\/mark><\/strong><\/h3>\n\n\n\n

        La proposition doit inclure les informations suivantes :<\/p>\n\n\n\n

          \n
        1. Plan de travail :
          \u2713 Exp\u00e9rience d\u00e9montr\u00e9e
          \u2713 M\u00e9thodologie et outil de r\u00e9servation des services. Surtout pour la r\u00e9servation de billets d'avion. Il doit inclure tout le cycle, de la demande jusqu'\u00e0 la confirmation et \u00e0 la facturation
          \u2713 M\u00e9thodologie en cas d'incident ou d'urgence<\/li>\n\n\n\n
        2. Co\u00fbts et facturation :
          \u2713 Co\u00fbt de l'agence
          \u2713 Outil de gestion
          \u2713 Tableaux des b\u00e9n\u00e9fices vers\u00e9s aux ONG par les entreprises<\/li>\n\n\n\n
        3. Avantages corporatifs. D\u00e9tails des avantages que la gestion avec les diff\u00e9rentes entreprises peut offrir. Par exemple :
          \u2713 Changement de nom sur le billet
          \u2713 Acc\u00e8s aux salles VIP
          \u2713 Am\u00e9lioration des vols
          \u2713 Programme de fid\u00e9lisation
          \u2713 Des r\u00e9ductions sur les tarifs a\u00e9riens
          \u2713 Solutions en cas de changements de vols, de retards et\/ou d\u2019annulations.
          \u2713 Autres : pr\u00e9ciser<\/li>\n<\/ol>\n\n\n\n

          PROCES DE SELECTION<\/mark><\/strong><\/h3>\n\n\n\n

          La Fundaci\u00f3n Recover ouvre le d\u00e9lai de pr\u00e9sentation de propositions au mois d'avril. Parmi un minimum de trois agences ayant pr\u00e9sent\u00e9 leur candidature, la Fundaci\u00f3n Recover s'engage \u00e0 choisir un op\u00e9rateur avant le 15 mai.<\/p>","protected":false},"excerpt":{"rendered":"

          L'op\u00e9rateur sera responsable de la gestion des voyages de notre personnel et des volontaires participant \u00e0 nos projets. L'agence s\u00e9lectionn\u00e9e sera responsable de l'achat des billets d'avion, de train et d'h\u00e9bergement, avec un service personnalis\u00e9 et des prix comp\u00e9titifs.<\/p>","protected":false},"author":1,"featured_media":9399,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-9400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"\nAbrimos proceso de selecci\u00f3n de agencia de viajes - Fundaci\u00f3n Recover Hospitales para \u00c1frica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fundacionrecover.org\/fr\/nous-ouvrons-une-procedure-de-selection-pour-une-agence-de-voyage\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Abrimos proceso de selecci\u00f3n de agencia de viajes - Fundaci\u00f3n Recover Hospitales para \u00c1frica\" \/>\n<meta property=\"og:description\" content=\"El operador se encargar\u00e1 de gestionar los desplazamientos de nuestro equipo de trabajo y de las personas voluntarias que participan en nuestros proyectos. 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