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EN | EN | FR
These general terms and conditions of contract (the “Terms and conditions”) regulate the purchase of products through the online store of Fundación Recover Hospitales para África. Before placing an order, the user must read and expressly accept them. The applicable Conditions will be those in force at the time each order is finalised.
The online shop is owned by FUNDACIÓN RECOVER HOSPITALES PARA ÁFRICA (hereinafter, “Recover Foundation”or “Foundation”), a non-profit organisation whose identifying details are:
The institutional purpose of Fundación Recover is to strengthen the capacities of the health centres with which we collaborate, as well as their staff, so that they can sustainably offer a dignified, quality healthcare service to low-income people in Africa. The sale of charity products through the shop helps to support the Foundation's mission, without prejudice to the legal nature of each purchase transaction.
These Conditions govern the contractual relationship between Fundación Recover and the person who acquires products in the online store (the “Customer”). These apply to distance purchases made via https://fundacionrecover.org/tienda-solidaria/ .
Placing an order implies the express acceptance of these Conditions and, where applicable, of the Privacy Policy, which the Customer must have read and accepted before completing the purchase. The Cookie Policy and the Legal Notice will be provided on the website. If the Customer does not agree with them, they must not complete the purchase.
The Terms are offered in Spanish.
To make a purchase, the Customer must be at least 18 years of age and have sufficient legal capacity to enter into a contract. When acting on behalf of an entity or a third party, the person declares that they have sufficient authorisation to do so.
The Customer undertakes to provide truthful, complete and up-to-date data, especially those necessary for invoicing, payment, collection and delivery of the order. The purchase may be made as a guest and, during the purchase process, the provision of the telephone number will be optional. Likewise, the customer may request the invoice during the checkout process, through the «Additional order information» section. In this case, it will be necessary to provide the corresponding name or company name and tax ID number.
Recover Foundation shall not be liable for delays or issues attributable to incorrect or incomplete data provided by the Client, without prejudice to any rights to which it is legally entitled.
The shop may offer physical products identified by their product sheet, description, images, price and, where applicable, variants, sizes, materials or other relevant features. Fundación Recover endeavours to ensure that the information is accurate and up to date. The images are for illustrative purposes and there may be minor differences in colour or appearance arising from the screen or the handcrafted nature of certain products, provided that these do not affect their essential characteristics or conformity.
The term “solidarity-based”, the social destination of the profits, or the indication that a purchase supports the purposes of the Foundation do not in themselves convert the price paid for a product into a donation. Unless expressly stated otherwise in the product description or checkout process itself, the acquisition of a physical product constitutes a sale and purchase and does not generate a tax donation certificate for the amount paid.
If the shop includes contributions or “charitable gifts” that do not involve the delivery of an equivalent consumer good, they shall be clearly identified as such prior to purchase, indicating their destination, operation and legal regime.
The applicable prices shall be those shown in the store at the time the order is placed. Unless expressly stated otherwise, prices shall be shown in euros and shall include any taxes that are legally applicable.
Before confirming the purchase, the Customer will see the total amount to be payable, including any applicable shipping costs. Currently, shipping costs amount to €5.45 for deliveries within the Iberian Peninsula, €11.95 for deliveries to the Balearic Islands, Ceuta and Melilla, and €19.95 for deliveries to the Canary Islands. However, shipping will be free for orders of €100 or more within the peninsula.
No additional amounts that have not been previously notified and accepted by the Customer shall be charged.
Fundación Recover may modify prices, promotions and shipping costs for future orders. The changes will not affect orders that have already been confirmed. In the event of promotions or price reductions, current legal rules on price information and previous price will apply when required.
The purchasing process will be carried out by electronic means. As a general rule, it will include the following steps:
Before confirming the order, the Customer will be able to identify and correct errors in the entered data using the tools available in the cart and in the checkout form.
Fundación Recover will archive the necessary order information for the legally required periods and in accordance with its Privacy Policy. The Customer will receive confirmation of their order on a durable medium and may request information regarding it through the customer service channels indicated in these Conditions.
The contract shall be deemed to have been entered into when Fundación Recover confirms the order electronically. Nevertheless, if the unavailability of the product, a manifest error in the price or description, or any other circumstance that legally prevents the order from being fulfilled is subsequently detected, Fundación Recover shall inform the Customer as soon as possible and, where applicable, shall proceed to refund the amounts paid in full and without undue delay.
The Customer may use the payment methods enabled at any given time in the store, which are currently PayPal or bank card, via Servired/RedSys.
When payment is processed through an external gateway or provider, the transaction will also be subject to the terms and security measures of that provider. Fundación Recover will not have access to full card details when the payment is processed directly by the payment service provider.
If the payment is not authorised, proves to be incomplete or is rejected by the relevant institution, the order may not be finalised or may be suspended until payment is properly received.
All orders are subject to availability. If, after an order has been placed, it is discovered that a product is unavailable, Fundación Recover shall inform the Customer as soon as possible and shall offer, as appropriate, the cancellation and refund of the affected product or an alternative of equivalent features and value, always subject to the prior acceptance of the Customer.
No unilateral substitutions will be made that alter the essential characteristics of the purchased product.
Scope of delivery: Mainland / Balearic Islands / Canary Islands / Ceuta / Melilla.
Shipping costs: the applicable shipping cost is €5.45 for orders under €100. For orders of €100 or more, shipping will be free of charge provided it is within the mainland. For shipments to the Balearic Islands, Ceuta and Melilla, the cost will be €11.95 and for shipments to the Canary Islands, the cost will be €19.95. The applicable cost will be shown to the Customer before finalising the order.
The estimated delivery time will be that indicated during the purchase process. Unless otherwise agreed by the parties, Fundación Recover shall deliver the products without undue delay and, in any event, within the maximum legally established period from the conclusion of the contract. If it is not possible to meet this deadline, Fundación Recover will contact the Customer to offer a new date or a refund in accordance with regulations.
The risk of loss of or damage to the products shall pass to the Customer when the Customer, or a third party indicated by the Customer other than the carrier, acquires physical possession of the goods, except in the legally provided scenarios where the carrier has been contracted directly by the Customer outside of the options offered by Fundación Recover.
The Customer shall provide an address where delivery can be made and inspect, to a reasonable extent, the external condition of the package upon receipt. If any visible damage is observed, it is advisable to note it with the carrier and notify Fundación Recover as soon as possible, without this recommendation limiting the consumer's statutory rights.
When the Customer has the legal status of a consumer or user, they may cancel the purchase of physical products within 14 calendar days following the day on which they, or a third party indicated by them other than the carrier, acquire physical possession of the goods. For orders involving multiple goods delivered separately, the period shall run from the receipt of the last good.
To exercise the right of withdrawal, the Customer must notify their decision by means of an unequivocal statement addressed to:
The Customer may use the model form included at the end of these Terms, although its use is not mandatory. To meet the deadline, it is sufficient for the communication to be sent before the withdrawal period expires.
After communicating the withdrawal, the Customer must return the goods without undue delay and, in any event, within 14 calendar days of such communication, unless Fundación Recover offers to collect them.
The Customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish their nature, characteristics and functioning. The absence or deterioration of the original packaging shall not in itself prevent the exercise of the right of withdrawal, although the potential diminution in value may be assessed where legally applicable.
The Customer shall bear the direct cost of returning the products when exercising their right of withdrawal. This shall not apply when the return stems from a lack of conformity, an order error or a cause attributable to Fundación Recover, in which case the Foundation shall bear the costs legally corresponding to it. 10.2. Refund
In the event of a valid withdrawal, Fundación Recover shall reimburse the payments received corresponding to the returned products and, where legally applicable, the standard delivery costs. If the Customer voluntarily chose a more expensive delivery method than the standard one offered, there shall be no obligation to reimburse the additional cost of such method.
The refund will be made without undue delay and, in any event, within 14 calendar days from the date on which Fundación Recover is informed of the decision to withdraw. Fundación Recover may withhold the refund until the goods have been received or until the Customer provides sufficient proof of their return, whichever condition is met first, unless the Foundation has offered to collect them.
The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise and provided this does not generate costs for the Customer.
The right of withdrawal shall not apply in the cases legally excepted. Among others, and where relevant to the products in the store, these may include:
When any exception to the right of withdrawal applies, the Customer will be clearly informed of this prior to contracting and, where applicable, in the corresponding returns policy.
Fundación Recover shall be liable to the consumer for any lack of conformity that exists at the time of delivery and becomes apparent within the applicable legal period. For new consumer goods purchased in Spain, the general liability period is currently 3 years from delivery, without prejudice to any specific rules that may apply to certain goods.
When a product does not conform to the contract, the Customer may exercise the legally provided rights, which may include bringing the product into conformity by means of repair or replacement and, where applicable, a price reduction or termination of the contract, in accordance with the requirements and limits established by the regulations.
To manage a warranty claim, the Customer must contact pedidos@fundacionrecover.org stating the order number, affected product and a description of the issue. Photographs or other reasonable information enabling the problem to be assessed may be requested without requiring disproportionate procedures.
If the order arrives damaged, contains a product other than the one purchased or has obvious defects, the Customer must notify Fundación Recover as soon as reasonably possible. The absence of immediate notification shall not entail the loss of the consumer's corresponding legal rights.
Fundación Recover will provide a suitable solution in compliance with regulations, which may consist, depending on the case, of replacement, substitution, repair, price reduction or refund.
If the Customer wishes to cancel an order before it has been dispatched, they must contact as soon as possible pedidos@fundacionrecover.org. Fundación Recover will attempt to process the request provided the order has not yet entered a logistical phase that prevents its cancellation. If it has already been dispatched, the Customer may exercise the right of withdrawal, where applicable, under the terms set out above.
For queries, incidents or complaints relating to the store, the Customer may contact:
Fundación Recover shall endeavour to address and resolve any complaints received as quickly as possible and, in any event, within the legally applicable timeframes. If the Client is acting as a consumer, they may also resort to the public information, mediation, arbitration or alternative dispute resolution mechanisms that are legally available and competent for their case.
The personal data provided during the purchase process will be processed by Fundación Recover to manage the order, payment, invoicing when requested, shipping or collection, returns, warranties, incidents and customer service, as well as to comply with legal obligations and, where a valid legal basis exists, other purposes notified to the data subject. This data may include, depending on the case, email address, guest purchase status, selected delivery method, country or region of delivery (currently Spain), first and last name, company name if provided voluntarily, postal address and complementary delivery details, postcode, city, selected province, telephone number if provided voluntarily, products purchased, order number, tax or billing details when an invoice is requested, payment references or proofs of payment, communications maintained with customer service and technical information associated with the use of the online store. The main legal bases for the processing shall be, as applicable, the performance of the sales contract and the application of pre-contractual measures requested by the customer, compliance with legal obligations regarding tax, accounting, consumer affairs, e-commerce, warranties and claims, the legitimate interest of Fundación Recover in preventing abuse, fraud or security incidents and managing the relationship with the customer, and consent where necessary for the use of cookies and non-strictly necessary technologies.
For the correct management of the store, Fundación Recover may communicate data or allow access to it, when necessary, to payment service providers or payment gateways, financial institutions, transport or collection operators, technological providers of the online store, invoicing or customer service, professional advisors, as well as to public administrations, authorities, courts and tribunals when there is a legal obligation. These third parties will process the data solely to the extent necessary to provide their services or fulfil the corresponding purpose.
Transactional communications linked to the purchase, such as order confirmations, receipts, payment notices, dispatch or collection information, communications regarding invoice requests, returns, guarantees, issues or customer service, will be necessary to execute the contractual relationship or handle the Customer's requests.
The online store may use strictly necessary cookies or other similar technologies to remember products added to the basket, maintain the session, enable checkout, process payment, enhance security, prevent errors or fraud, and ensure the operation of the store. Likewise, Google Analytics cookies, including enhanced ecommerce measurement, may be used for analysis and measurement purposes, provided this is done in accordance with the user's settings and consent. The online store does not use advertising pixels or tags from Meta, Google Ads, LinkedIn, or other advertising platforms, without prejudice to the provisions of the Cookie Policy published on the website.
Detailed information on the data controller, purposes, legal bases, recipients, international transfers, retention periods, exercise of rights and the use of cookies can be found in the Privacy Policy and, where applicable, in the Cookie Policy published on the Fundación Recover website, which complement these Conditions.
Communications regarding the order may be made by email to the address provided by the Customer. The Customer agrees to receive via this channel purchase confirmations, invoices where applicable, information on dispatch or collection, returns, guarantees, issues and other communications necessary to execute the contract.
Electronic records of the purchasing process, together with the order confirmation and payment receipts, may be used as proof of the contract in the terms permitted by applicable legislation.
All content in the Fundación Recover online shop and website, including, but not limited to, texts, photographs, images, designs, logos, trade names, distinctive signs, structure, selection, arrangement and presentation of the content, is the property of Fundación Recover or of third parties who have authorised its use, and is protected by the applicable regulations on intellectual and industrial property.
The purchase of products in the online shop does not imply the assignment, licence or authorisation for the use of intellectual or industrial property rights of Fundación Recover or of third parties, except as strictly necessary for the ordinary and personal use of the products purchased in accordance with their nature.
The reproduction, distribution, public communication, transformation, making available, extraction, reuse or any other form of exploitation of the contents, designs, images, trademarks, logos or distinctive signs of the online store is prohibited without the prior written authorisation of Fundación Recover or the corresponding rights holder, except in cases legally permitted.
The Client may not use the name, image, logos, trade marks or distinctive signs of Fundación Recover for commercial or promotional purposes, or in any way that could generate confusion, undue association or damage to the image or reputation of the Foundation, except with express written authorisation.
Fundación Recover shall not be liable for delays or failures to perform due to unforeseeable or unavoidable events beyond its reasonable control, provided that it acts with due diligence and complies with the applicable legal obligations regarding information, refund or resolution. This clause does not limit the mandatory rights of consumers and users.
Fundación Recover may update these Conditions to adapt them to legal, technical, operational or shop-related changes. The new versions will be published with their update date and will apply to orders placed after their entry into force. Orders already concluded will remain subject to the conditions accepted at the time of purchase, unless a mandatory rule provides otherwise.
If any clause is declared totally or partially void, invalid or unenforceable, such circumstance shall not affect the validity of the rest of the Conditions. The failure to exercise a right by Fundación Recover shall not be construed as a waiver of that right.
These Terms shall be governed by Spanish law. Where the Customer is a consumer or user, any dispute shall be resolved before the courts and tribunals that have jurisdiction in accordance with the mandatory consumer protection rules, without this clause constituting a waiver of the legal jurisdictions to which they are entitled.
In relations with customers who do not have the status of consumers or users, the parties may submit, if legally appropriate, to the courts and tribunals of Madrid, unless otherwise agreed in writing.
This form should only be completed and sent if you wish to withdraw from the contract.
| For the attention of | Recover Hospitals for Africa Foundation pedidos@fundacionrecover.org |
| I hereby inform you | That I withdraw from my contract of sale for the following good(s): |
| Product(s) | ____________________________________________________________ |
| Order number | ____________________________________________________________ |
| Ordered on / Received on | ____________________________________________________________ |
| Customer name | ____________________________________________________________ |
| Consumer's address | ____________________________________________________________ |
| ____________________________________________________________ | |
| Date | ____________________________________________________________ |
| Signature (only if submitted on paper) | ____________________________________________________________ |
Basic data protection information
The personal data provided in this form will be processed by Recover Foundation as the data controller.
The purpose of the processing is process the withdrawal request, identify the affected order, process the product return, issue the corresponding refund, handle any potential issues or complaints, and comply with applicable legal obligations regarding consumers and users.
The legal basis for the processing is execution of the contract of salethe compliance with legal obligations and, where applicable, the legitimate interest from Fundación Recover to process the application management and defend its rights against potential claims. The data will be kept for the time necessary to manage the withdrawal and, subsequently, for the periods legally required or necessary to address potential liabilities.
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by writing to dpo@fundacionrecover.org o a la dirección postal de Fundación Recover. Puedes consultar información adicional y detallada sobre protección de datos en la Privacy Policy publicada en la web de Fundación Recover.
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